These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

All items ship via FedEx within two business days of placing the order. An order placed on Saturday ships on Wednesday. An order on Friday before 5 p.m. CST ships Tuesday. Next-day shipping orders will arrive the day after they are shipped, two business days after they are ordered. When you place an order, FedEx may estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose - these are estimates.
Please also note that the shipping rates for many items we sell are dimensional-based. The dimensions of any such item can be found on its detail page.
Full truckload discounted pricing is available for commercial orders. Call for details.  573-897-5752  

Often, an item need not be returned, or the problem can be resolved simply by contacting the Patio Living Concepts Customer Service Department. All return requests must have a Return Merchandise Authorization number, which can be obtained by contacting customer service within 30 days of receipt of the merchandise. If an item is found not to be defective, shipping charges are the shipper's responsibility. For returns other than for defects, please get in touch with our Customer Service Department, and when granted, we will email the return authorization for you to tape to the outside of the carton. Patio Living Concepts will only accept returns with our authorization. No Collect Shipments will be accepted, and the least expensive shipping method is required for all returned goods.

Changes:  We reserve the right without notice to improve designs, materials, and manufacturing methods to provide a superior product continually.

Warranty:  Patio Living Concepts warrants all its products to be free of defects in materials and workmanship for ONE YEAR from the purchase date.

Please allow 24-48 hours for your return request to be processed.